CARE & WARRANTY

Learn how to care for and protect your countertops.
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Care & Warranty

Quartz: When you purchase a Chesapeake Quartz Countertop from SolidTops, we offer a limited Lifetime Installation and Product warranty from SolidTops and Chesapeake Quartz—It’s the only warranty like it in the industry.  For other quartz brands such as Cambria, Césearstone, Silestone, etc., SolidTops offers a one year installation warranty while the manufacturers offer 10-15 year warranties on the product itself.

Artisan Stone Granites: When you purchase an Artisan Countertop from SolidTops, you get a 1-year installation warranty from SolidTops Countertops and a lifetime manufacturer warranty on the product itself. Register your Artisan warranty here. 

Marble, Quartzite, Serpentine, Soapstone, Travertine, Gneiss, etc:  Solidtops offers a 1-year installation warranty.

Solid Surface: When you purchase a Solid Surface Countertop from SolidTops, you get a 1-year installation warranty from SolidTops Countertops and a 15-year manufacturer warranty on the product itself.

 

Cleaning your countertops

Quartz surfacing: Typical all purpose cleaners such as 409, Clorox Clean-Up or dish soap and water. For specific cleaning instructions, see Silestone Countertop Maintenance. 

Artisan Granites: Follow the cleaning instructions found in the Artisan Care and Maintenance pamphlet which include the following:

  • Do Clean up spills immediately. Use an absorbant cloth followed by Firstling Cleaner and Restorer
  • Do use trivets under cookware. Excessive heat can cause damage as well as scratches from cookware
  • Do use coasters and placemats. Drinks containing citrus acids or alcohol may compromise the sealer
  • Do use Firstline Cleaner & Restorer
  • Do use dish soap and water for everyday cleanning
  • Do Not use non-recommended cleaners. (abrasive or acidic cleaners, nor vinegar, bleach or ammonia based cleaners)

Solid Surfaces: The inherent qualities of Solid Surface solid surfaces ensure the ultimate in easy care and renewability. Its nonporous, solid composition makes it easy to live and work with for many years.

Routine care
Routine daily care and maintenance of Solid Surface is easy. Use the following procedures as a guide to everyday care for Solid Surface solid surfaces:

  • All Solid Surface sinks have a matte finish.
  • Soapy water or ammonia-based cleaners will remove most dirt and stains from all types of finishes.
  • Slightly different techniques must be used to remove difficult stains, depending on the finish. Please contact your Solid Surface supplier for more information.

Preventing Heat and Other Damage
Although Solid Surface is resistant to heat, you should always use a hot pad or a trivet with rubber feet to protect Solid Surface. Hot pans, as well as some heat-generating appliances like frying pans or electric cooking pots, can damage the countertop if a hot pad or trivet is not used. *

In most cases, Solid Surface can be repaired if it is accidentally damaged. However, be sure to follow these guidelines to prevent any permanent damage to Solid Surface.

  • Avoid exposing Solid Surface to strong chemicals such as paint removers, oven cleaners, etc. If contact occurs, quickly flush the surface with water.
  • Remove nail polish with a non-acetone-based polish remover and flush with water.
  • Do not cut directly on Solid Surface countertops.

NOTE: Extreme heat can be generated from transferring a cooking utensil from a burner to the countertop.

Removing Stains and Fixing Scratches or Burns
Nicks, scratches and cuts are inevitable with any high-use product, including Solid Surface. Since Solid Surface is solid all the way through, it is easy to renew to its original appearance as described below.

Minor damage, including scratches, general or chemical stains, scorches or burns, and minor impact marks, can be repaired on-site with a light abrasive cleanser and a product such as a Scotch-Brite* pad. For heavier damage, light sanding may be necessary.

The following steps should be followed:

  • Identify the extent of the damage and ascertain whether a minor repair will solve the problem.
  • If the damage is minor, try to repair it with an abrasive cleanser or a product such as a Scotch-Brite* pad.
  • If the above step is unsuccessful, hand-sand with 400-grit wet and dry sandpaper. To minimize dust wet the surface before starting.
  • If this is unsuccessful, use an electric sander and heavier-grit paper. Always make provisions to control dust.
  • If this, too, is unsuccessful, you may need to consult Solidtops for other repair options.

Renewing Solid Surface
While nicks, stains, cuts and scratches can permanently mar most other surfaces, they shouldn’t comprise the appearance of your Solid Surface counters. It’s often quite easy to restore Solid Surface using an ordinary abrasive cleanser and a cleansing pad such as a Maroon and/or White Scotch-Brite* pad.

*Scotch-Brite is a trademark of the 3M Company.

Care & Warranty FAQ

Do I need to seal my countertop?
Granite: Yes. Solidtops seals your granite at or just prior to installation.  We use Firstline Sealer that will not need to be re-applied for 10 years.  We recommend using Firstline Care and Cleaning products to keep your granite looking brand new for years to come. For certain conditions and heavy use we do offer a re-sealing service or you can do it yourself with our Firstline Sealing products available at our showroom.

Marble, Quartzite, Serpentine, Soapstone, Travertine, Gneiss, etc:  Yes. Solidtops seals the countertops at or just prior to installation.  We use several types of Firstline Sealers or Saratoga Soapstone Wax depending on the stone type for the best protection possible.  You may need re-sealing from time to time but usually less than once each year.  Solidtops offers re-sealing services or you can do it yourself with Firstline or Saratoga products available at our showroom.

Solid surfacing: No. Solid surfaces are non-porous and therefore resistant to stains.

Can I set hot things on my stone countertops?
We recommend that you DO NOT place hot things such as hot pots directly on any of the countertops we offer. High temperatures can cause thermal shock and scorching. Simply using trivets and hot pads will prevent a world of problems and repairs.

Is it safe to sit or stand on my countertops?
Countertops are designed to support cooking activities and appliances. They are not designed to support people. Never sit or stand on any countertop. Damage resulting from sitting or standing on a countertop is not covered by any warranty.